Cyrex Introduces Situational Penetration Testing
24 July 2018
This week, global cybersecurity service provider Cyrex announced its most flexible and bold new service yet: situational penetration testing. The new service is part of Cyrex’ ongoing mission to offer the most diverse, flexible, and innovative cybersecurity service suite in the industry. Online gaming vigilance is the core tenet of the new service based on reactive penetration testing fed by real player feedback on in-game cheating, fraud, and bug exploitation.
This new ethical hacking service, available now from Cyrex, sees the inventive service provider put traditional player support issue resolution techniques under the microscope. This allows them to create a brand new, custom offering that will help take supporting communities and players, as well as patching and updating problem areas in-game, to a whole new level. It is aimed at reducing cheating, hacking, and bug exploitation. As well as encouraging safety and fairness in the gaming environment by offering quick and reliable solutions for urgent player issues.
Based on Cyrex’ ‘Report, Reproduce, Resolve’ model, the new situational penetration testing service is lauded for its simplicity: a player reports an issue in-game, the issue is escalated by the games developer’s player support infrastructure to Cyrex’s penetration testing team who hunt for the reported issue in an effort to reproduce it to a satisfactory level before finally creating comprehensive risk assessments and reports on how the issue can be resolved (with accompanying pseudocode). The service marks a new era in proactive player support tactics, allowing developers and publishers to track and solve real player issues in real-time. The process also cuts down on lengthy testing and bug hunting processes by focusing on one specific reported issue and helps facilitate a more well-rounded player support experience.
Aside from instantly tracking and resolving player issues, Cyrex’s new situational penetration testing service has a number of key advantages for games developers and publishers. It can help drastically reduce damaging or sometimes fraudulent incident reports which can take a large toll on a company’s revenue or reputation. Much is also saved by tracking and reporting on only individual issues, sparing not only time but money when it comes to performing more holistic penetration tests. The data and solutions brought in from this kind of ongoing, active testing also form comprehensive and detailed overviews of key security and functionality issues, which can be extremely valuable to developers or publishers in the process of patching or updating games post-release.